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Warranties~When you have new equipment, you have the manufacturer's warranty. Of course this is an assurance, but check the small print and what it means against what you really need. You might well want to build on this basic level of support.

An 'eight hour response' might seem adequate. But it often means only that you will be telephoned within eight hours - not that an engineer will call. Check the dependence on your system to see if this is good enough.

Is the software covered? If your equipment is taken off site for repair will you be offered a replacement? If so, will it be free? Will you receive installation from a qualified engineer?

Now you can get the right answers to all these questions with a scannersforbusiness.com maintenance package*. On software and hardware our range gives you exactly the cover you need. You will have the peace of mind from the level of support that is right for you. The benchmark is our Silver package which gives better, faster support than other schemes. The Gold and Platinum satisfy users of mission critical systems, and for even more stringent service levels, and for disaster recovery, we will produce your own tailor made plan.

scannersforbusiness.com packages can be taken at any stage in your equipment's life, subject to a health check. The installation and training included as part of our Platinum package must be arranged within 30 days of delivery.

*scannersforbusiness.com maintenance packages are supported by DICOM Technologies Limited.

Important Information

All warranties quoted at scannersforbusiness.com are based on the Silver package below. If you would like to upgrade to the Gold or Platinum package please tick the Warranty Upgrade box on the order form. You will be contacted and quoted an upgrade price before your order is processed.

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Table~

	Silver	Gold	Platinum
Time to visit	8 hours	4 hours	4 hours
Time to fix/loan	8 hours	8 hours	4 hours
No parts and labour costs except consumables
Free loan if equipment taken off site
Installation by qualified engineer*	C	C
On site hardware and associated software training*	C	C
Hardware advice line
Available on all dip and dm equipment

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